1. Return Eligibility

On-Delivery Returns

• Customers have the right to inspect their order at the time of delivery.
• If the product does not meet quality standards, it can be immediately returned to the delivery personnel.
• Once the product is accepted, it will be considered a final sale unless a quality issue is discovered within the allowed return period.

Post-Delivery Returns (Within 1 Day)

• If a quality issue is identified after delivery, customers may request a return within 24 hours of receiving the product.
• The product must be unused, in its original packaging, and accompanied by proof of purchase.
• Returns are only accepted for products that are spoiled, damaged, or not as described.

2. How to Request a Return

• Contact our customer support within 24 hours of delivery.
• Provide your order details and a brief explanation of the issue.
• In some cases, photo evidence may be required to process the return.
• Our team will assess your request and arrange for a replacement or refund as per our policy.

3. Refund & Replacement Policy

• Approved returns will be eligible for a full refund or a replacement, based on customer preference.
• Refunds will be processed to the original payment method within 5-7 business days.
• If a replacement is requested, the new product will be delivered at the earliest convenience.

4. Exceptions

• Products that have been partially consumed, misused, or stored improperly are not eligible for return.
• Returns will not be accepted after 24 hours of delivery.
• Special promotional or clearance items may be non-refundable unless defective.

5. Contact Us

For any further assistance, feel free to contact Delidel Customer Support. We value your trust and are dedicated to ensuring a premium shopping experience.

Email: info@delidel.co

Phone: 045973980

WhatsApp: +1 662 666 6605

Address: Al Khair Cold Store & Warehouse, Latifah Bint Hamdan Street, Al Qouz 3, Dubai

Policy Updates

This policy is subject to change at any time. Please review it periodically for updates.