1. Introduction

Welcome to Delidel.co ("we," "our," "us," or "Delidel"), a brand owned and operated by RJS Food Services ("RJS"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website and services. By accessing or using Delidel.co, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please discontinue the use of our services immediately.

2. Information We Collect

We collect various types of information from users to improve our services and ensure a seamless shopping experience. This includes:

• Personal Identification Information: Full name, email address, phone number, shipping and billing address.
• Payment Information: Credit/debit card details, transaction history, and billing details (processed securely by our payment gateway partners).
• Technical Data: IP address, browser type, device information, operating system, and access times.
• Usage Data: Information regarding user interactions with our website, such as pages visited, links clicked, and shopping preferences.
• Communication Data: Any correspondence with customer support, feedback, or inquiries submitted through the website.

3. How We Use Your Information

The information we collect is used to:

• Process Transactions: Ensure smooth order placement, payments, and deliveries.
• Improve Services: Analyze usage trends to enhance user experience and product offerings.
• Provide Customer Support: Address inquiries, complaints, and technical issues.
• Marketing & Promotions: Send newsletters, promotional offers, and service updates (users may opt-out anytime).
• Security & Fraud Prevention: Monitor and prevent fraudulent activities, unauthorized transactions, and other security threats.
• Legal Compliance: Fulfill regulatory requirements and comply with applicable laws.

4. Sharing Your Information

Your data may be shared under the following circumstances:

• With Service Providers: Third-party partners assisting in payment processing, order fulfillment, logistics, and customer support.
• With Legal Authorities: If required by law enforcement agencies, regulatory bodies, or in response to legal proceedings.
• For Business Transactions: In the event of a merger, acquisition, or sale of assets, user information may be transferred.
• With Marketing Partners: In cases where users have opted-in to receive promotional offers from affiliated brands or partners.

We do not sell, trade, or rent your personal information to third parties.

5. Cookies and Tracking Technologies

Delidel.co uses cookies and similar tracking technologies to enhance user experience and gather insights into website interactions. Users can manage cookie preferences through their browser settings.

• Essential Cookies: Required for website functionality.
• Performance Cookies: Help us analyze how users interact with our platform.
• Advertising Cookies: Used to provide personalized advertisements and promotions.

6. Data Security

We implement industry-standard security measures to protect user data from unauthorized access, disclosure, or misuse. However, while we strive to ensure maximum security, no online transmission method is entirely secure. Users are advised to maintain strong passwords and keep their account credentials confidential.

7. User Rights & Choices

Depending on your jurisdiction, you may have the following rights:

• Access & Review: Request details of the personal information we hold about you.
• Correction: Request corrections to any inaccurate or incomplete data.
• Deletion: Request the removal of your personal information from our systems.
• Objection to Processing: Opt-out of marketing communications or data processing activities.
• Data Portability: Request a copy of your data in a structured, electronic format.

To exercise these rights, please contact us at [Insert Contact Details].

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites and encourage users to review their privacy policies before interacting with them.

9. Retention of Data

We retain user data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes. Once data is no longer required, we securely delete or anonymize it.

10. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be reflected on this page with an updated "Effective Date." Users are encouraged to review this policy periodically to stay informed about how their data is handled.

11. Contact Us

Email: info@delidel.co

Phone: 045973980

WhatsApp: +1 662 666 6605

Address: Al Khair Cold Store & Warehouse, Latifah Bint Hamdan Street, Al Qouz 3, Dubai